Who we are

TRANSPORT RISK SPECIALISTS.

TaxiSure exists for one reason: to make sure the operators who keep South Africa moving are properly covered when something goes wrong. We are not generalist insurance advisors. We are transport-focused insurance risk advisors and that is exactly what our clients need us to be.

OUR STORY.

In 2005, Dan Payton was approached by a taxi owner whose wife had lost her leg in a taxi accident. She was a passenger in a minibus taxi that struck a cow at speed. The taxi owner wanted to know how to claim from insurance, or whether he could sue the owner of the cow. The conversation that followed changed the direction of Dan's career. What he found was not a simple claims question. What he found was a sector that had been left almost entirely without a voice in the insurance world.

Taxi owners and transport operators across South Africa were running vehicles, carrying passengers, and employing drivers with little to no understanding of the risks they faced every day, and little to no cover for when things went wrong. Insurers at the time were operating in a very different space. They did not fully understand the unique risk faced by the transport industry, the routes, the road conditions, the regulatory obligations, or the people behind the steering wheel. Dan began visiting taxi ranks throughout the Western and Eastern Cape, sitting with rank masters, talking about what was at stake on South Africa's ever-deteriorating roads. Not selling. Explaining.

As the taxi industry grew, so did TaxiSure. Dan built the business around a simple philosophy: hire and train people who live in the transport world. Employ people who use taxis themselves, who know the operators, who understand the risk from the inside out. Then make sure they also understand insurance, not as a product to push, but as a tool to be handled carefully, with real consequences when it is not. The overlap between transport knowledge and insurance expertise is where TaxiSure was built, and it is where TaxiSure remains.

Authorised FSP

52693

Established

2005

Provinces served

All 9

What we actually do

THE BRIDGE.

Our duty is to be the knowledgeable bridge between you and your insurer.

We know the risk, we listen to the people, and we understand how the insurance policies work. We work with taxi owners and transport operators to make sure they understand exactly what is covered on their policy, and what is not covered, and further what extras are available and why they should take it out.

We do not only help when your policy starts. We stay involved and review your cover every year. This includes checking in with you for the mileage of your vehicles. As vehicles get older and drive more km, their values often come down. Where appropriate, we help reduce the insured values so you are not paying premium on amounts that are too high. We also ask the important questions, check the small print, and point out anything that could affect your claim. Our job is not finished when the policy is signed. We stay with you, so you understand your cover, manage your premium, and know where you stand.

We work to keep things fair, for you and for the insurer. Good insurance is not about the cheapest premium or finding a way out of a claim. It is about everyone understanding the deal, honouring it, and making sure there is a seat at the table for all parties when it matters most.

WHY TAXISURE.

Transport Only

We only insure transport operators.

TaxiSure does not sell medical plans, investment plans, life insurance, funeral cover, or general business insurance. Our focus is transport insurance. Every policy, every conversation, and every claims call is about helping operators who move people on South African roads. Because this is all we do, we understand the risks, the premiums, the claims, and the pressures that transport operators deal with every day. That focus makes a difference.

Authorised FSP

Regulated and accountable.

TaxiSure Risk Specialists (Pty) Ltd is an Authorised Financial Services Provider, FSP 52693. This means we are licensed, regulated, and required to follow the rules that protect clients in South Africa. You are not dealing with an informal operator. You are dealing with a regulated business that must give proper advice, keep proper records, and take responsibility for the service it provides. If something cannot be resolved fairly, you also have the right to contact the Ombud for Financial Services Providers.

Built for SA Transport

Cover that fits how SA transport actually works.

Minibus taxi routes, e-hailing platform risk, tourist shuttles and scholar transport regulations. We underwrite the real risks, not a generic motor policy repackaged with a transport label.

Personal Service

Real people. No scripts. No call centres.

When you contact TaxiSure, you speak to someone who knows transport risk from the inside, not a call centre agent reading from a script. Our team brings real personalities, real expertise, and a genuine understanding of what your operation needs. Every conversation is direct, personal, and transparent.